IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. This practical book by Chris Hawley and Ron Vidal will help you deliver high-performance, high reliability, process-oriented IT Operations. 

<ASIN:1491917628>

You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world.

Author: Chris Hawley and Ron Vidal
Publisher: O'Reilly
Date: July 2017
Pages: 174
ISBN: 978-1491917626
Print: 1491917628
Kindle: B072YZ8W2R
Audience: IT Managers
Level: Intermediate
Category :Systems Management

• Assess your IT incident response with the PROCESS programmatic evaluation tool
• Get an overview of the IMS all-hazard, all-risk framework
• Understand the responsibilities of the Incident Commander
• Form a unified command structure for events that affect multiple business units
• Systematically evaluate what broke and how the incident team responded.

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