To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers.

<ASIN: 1491949880>

Author: Jeff Sussna

Publisher: O'Reilly 

Date: July 17, 2015
Pages: 232

ISBN: 978-1491949887
Print: 1491949880
Kindle: B00YT68I46

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