Itential, which specializes in intelligent network and infrastructure orchestration, has announced FlowAI. This is an extension to the existing Intential Automation Platform which is intended to safely integrate AI agents and reasoning systems into enterprise-grade, auditable automation.

Itential was founded in 2014 with the mission to automate network management. Its commercial Itential Automation Platform, targeted at NetDevOps teams needing to manage configuration, compliance, and service delivery across multi-vendor and multi-domain infrastructure, began to be deployed in production networks for large enterprises and service providers about a year later.

Described as a cloud-native solution designed to unify and automate complex lifecycle operations across hybrid networks, cloud environments, and IT systems, IAP acts as a control plane for automation, providing a low-code, drag-and-drop workflow canvas alongside high-code extensibility (via JavaScript/Python) to build and scale end-to-end automations. This recent promo video showcases its main feaures:

An annual subscription for the Itential Platform Core Bundle starts at approximately $200,000, with costs varying based on the number of node elements (physical devices, virtual instances, or cloud resources) managed through the platform.

FlowAI  is an extension of the Itential Platform that introduces agentic orchestration for infrastructure operations, connecting AI reasoning systems with trusted, auditable automation.

Explaining why FlowAI is needed, Peter Sprygada, Chief Architect at Itential told delegates at the Network Automation Forum’s AutoCon 4 held this week in Austin, Texas: 

“The next wave of infrastructure automation moves beyond scripted speed to intelligent orchestration - where agentic reasoning and deterministic execution work together.

Enterprises are ready to move beyond predefined workflows toward systems that can think, plan, and act responsibly. With FlowAI, we’re extending the Itential Platform into the agentic era - combining innovation with the guardrails, interoperability, and scale that define true enterprise automation. This gives organizations a governed path to adopt AI safely, bringing intelligence into operations without compromising the visibility, security, and trust that modern infrastructure demands.”

FlowAI addresses the issue of governance by ensuring that all reasoning-based agents operate through Itential’s control plane, effectively creating a secure, closed AI-to-Action Continuum.

This is achieved through a unified set of components:

• FlowAgent Builder: A new platform application for developers to create and govern role-based agents. Developers define the agent’s purpose, reasoning style, and, most importantly, the exact toolset—specifying which projects, workflows, APIs, and services it can access. This granular control is the basis of the security guardrails.

• FlowAgents: The intelligent, task-oriented agents themselves. They reason through a goal (e.g., "deploy new cloud firewall") and execute actions safely by invoking the platform's trusted workflows and automation assets, making every step visible, repeatable, and auditable.

• FlowMCP Gateway/Server: The FlowMCP Gateway securely invokes external agents and MCP tools, bringing their output and actions under Itential's governance, while the FlowMCP Server provides centralized, enterprise-grade management and context control.

Unlike experimental AI integrations, FlowAI ensures that all agentic activity - whether inside or outside the platform - runs through Itential’s enterprise control plane. Every decision, every action, and every outcome is authenticated, authorized, and auditable.

Itential is now accepting a limited number of enterprise customers into its Private Customer Preview Program for FlowAI. To apply visit www.itential.com/FlowAI.

More Information

Introducing FlowAI

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